Politique d’expédition
1. General Information
This Shipping Policy applies to all orders placed via:
The contractual partner is:
ESGE AG
Hauptstrasse 21
9517 Mettlen
Switzerland
Email: info@bamix.com
2. Current Status of the Shop
The online shop at bamix.com is currently inactive and serves primarily as an information platform.
A reactivation of the shop is planned. This Shipping Policy will apply as soon as ordering is available again.
3. Shipping Area & Partner Network
We only ship to selected countries within the European Union that do not have an official local bamix® distributor.
To protect our authorized partner and service network, we do not ship to countries that already have a local bamix® partner.
If your country is excluded, checkout will not be available.
Please refer to our worldwide partner overview:
https://bamix.com/pages/bamix®-worldwide
4. Shipping Origin & Customs
All orders are shipped from Switzerland.
We ship using the IOSS (Import One-Stop Shop) procedure.
This means:
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EU VAT is charged and paid at checkout
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In most cases, no additional import taxes or customs duties are due upon delivery
However, in rare cases, local carriers or authorities may charge handling or administrative fees. These are outside of our control and must be borne by the customer.
5. Shipping Costs
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Orders above €150.00: Free shipping
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Orders below €150.00: €30.00 flat rate
Any special promotions (e.g. free shipping campaigns) will be communicated separately in the shop and apply only for the specified period.
6. Delivery Time
Estimated delivery time:
5–7 business days after dispatch
Please note:
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Delivery times are estimates and not guaranteed
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Delays may occur during peak seasons, promotions, public holidays or due to customs or carrier issues
7. Delivery Conditions
Delivery is made to the address provided by the customer during checkout.
The customer is responsible for ensuring that:
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The address is complete and correct
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The recipient can accept the delivery
If delivery fails due to incorrect address or absence, any additional shipping or redelivery costs will be borne by the customer.
8. Partial Deliveries
We reserve the right to make partial deliveries, if this is reasonable and necessary for logistical reasons.
In such cases, no additional shipping costs will be charged to the customer.
9. Damaged or Lost Shipments
If your order arrives:
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Damaged
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Incomplete
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Or does not arrive within a reasonable time
Please contact us immediately at:
We will investigate the case and find a suitable solution.
10. Returns & Repairs – Important Notice
Returns, warranty claims and repairs are only handled for products purchased directly via bamix.com.
If you purchased your product from a local bamix® distributor or partner, please contact the respective local service center.
Partner overview:
https://bamix.com/pages/bamix®-worldwide
11. Contact
For any shipping-related questions, please contact:
