Here you will find all frequently asked questions. If your question is not listed, please contact us through our Support Helpdesk.
Customer Support
Availability
Monday to Friday: 8am-5:30pm
Average answer time
48h
Orders
All questions regarding your shopping experience on the store.
What is the status of my order?
To check your order status, simply log into your account and click Order History.
Can I order outside of Europe?
No, we currently ship only within Europe.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 3-4 business days to arrive.
Do I need setup an account to place an order?
You do not need to set up an account to place an order. However creating an account allows you to store your shipping information, see order history, and view your product’s warranty information. Additional features will be added to the account page in the near future.
I am a retailer. How can I order?
Retailers can contact us directly over info@bamix.com
Can I combine discounts or promo codes?
No, discounts cannot be combined. Promo articles are excluded from further discounts.
Which Bamix is right for me?
Please visit our Compare Page to see a full overview of the models and their features.
Other questions?
You can easily reach us via our Contact Form.
Shipping
Learn more about our shipping policy.
Where do you ship from?
All orders are shipped from Mettlen, TG Switzerland.
How much does shipping costs?
Orders over 150€ ship FREE to all European Countries. For orders under 150€, we charge a flat rate of 14.95€ for shipping.
When will my order ship?
Orders placed before 3:00 PM CET typically ship the same or next business day.
How long does shipping take?
Average delivery time is 3–4 business days.
Which shipping carrier do you use?
We primarily ship with UPS and FedEx.
Can I ship to a P.O. Box?
No, we do not accept P.O. Box addresses. Please provide a physical delivery address.
Other question?
You can easily reach us via our Contact Form.
Repairs & Warranty
Do you offer repairs?
Yes, we provide repair services for all bamix® devices.
Where can I find more information?
Please visit our Repairs Page for detailed instructions and contact information.
Is the repair free of charge?
Blenders purchased from 2020 onward include a lifetime motor warranty (motor repairs are free of charge).
Other repairs are billed based on the required work.
Product
Everything you need to know about our bamix® products.
What to do if the attachment does not come off?
Mostly this happens because sticky foods like egg, sugar or honey have been processed.
The best thing to do is to let the appliance and the attachment you have been working with run in warm dishwater for a moment. The housing may get wet, but the cable outlet and the power buttons must remain dry. Clean the lower part of the appliance under running water after each use.
Always unplug before removing the attachment!
What to do if the attachment no longer fits tight?
Then please take a pair of pliers and carefully press the spring blade of the attachment slightly inwards (please always press together over the axle).
Please do not press together too firmly; otherwise, you will not be able to mount the attachment!
What to do if the bamix® no longer performs at full capacity, makes noise or the output (drive shaft) is jammed?
This can be due to dried food residue in the cutter guard. Place the bamix® drive shaft in hot
water with a little dishwashing liquid for a few minutes. This may be enough to loosen the food
residue. Let the bamix® run in water for a few seconds. Remove the plug from the mains! Then put 2-3
drops of oil on the drive shaft, normal cooking oil (no olive oil). Let the appliance run for 2 minutes.
Clean the drive shaft in hot water.
How does the bamix® stay fit longer?
Your bamix® will stay "fit" longer if you oil it every few months. Use normal cooking oil (not olive oil) for this. Hold the appliance with the cutter guard (with the four feet) facing upwards and apply a few drops of oil to the drive shaft. Switch the appliance on for about 2 minutes. Then clean the drive shaft in hot water.
What to do if the attachment cannot be detached?
You can use a wide screwdriver to try to loosen
the attachment. It is best to soak the attachment for a few minutes in hot water with dishwashing
liquid and let the bamix® run in the water for a moment. Please disconnect the mains plug before
removing the attachment. Always unplug before removing the attachment!
What to do if the multi-purpose blade falls off the bamix®?
It could happen that the openings of the
attachments widen a little with frequent use. In this case, you can carefully squeeze the opening with
pliers so that the multi-purpose blade holds onto the drive shaft again as usual.
What is the multi-purpose blade for?
Chops and purées raw and cooked vegetables, fruits, berries,baby food, cooked meat, frozen fruit for fruit sorbet, jam and even ice cubes. Blends soups andsauces. Stirs cake and crepe batter. For all heavy things.
What is the beater for?
Whips, fluffs, emulsifies egg whites and cream (always on level 1). Used to whisk soups and sauces if you want a foamy consistency. For everything that needs to be foamy and
airy.
What is the whisk for?
Stirs and mixes shakes, drinks, purée, mashed potatoes, salad dressings,
mayonnaise, frappés. For all creamy or viscous things; the whisk is an emulsifier.
What is the meat and vegetable blade for?
Cuts, minces, chops meat or fish (cooked and uncooked) as well as hard fibrous vegetables. Only process types of meat that have no bones or tendons. Cut the meat, fish or vegetables into cube-sized pieces of approx. 1 cm and place them in a container. Not more than 500 g.
What to do if the attachments do not fit properly?
It could happen that the attachments are no longer
sitting firmly enough on the drive shaft. In this case, use pliers to press the spring blade slightly
inwards. If the opposite is the case, use pliers to widen the spring blade slightly.
What to do if the drive shaft of the appliance doesn't rotate anymore?
If the bamix® has not been used for a period of time, the drive shaft may get stuck because barely visible, tiny food residues have hardened and the shaft is jammed. Place the operative part in a container with hot water for 5-10 minutes. Then switch the appliance on - it is usually ready for use again. If this does not have any effect, simply repeat the procedure. Then put 2-3 drops of oil on the drive shaft, normal cooking oil (no olive oil). Let the appliance run for 2 minutes.
