Refund policy
1. General Information
This Return & Refund Policy applies to all purchases made via:
Contractual partner:
ESGE AG
Hauptstrasse 21
9517 Mettlen
Switzerland
Email: info@bamix.com
2. Current Status of the Shop
The online shop at bamix.com is currently inactive and serves primarily as an information platform.
A reactivation of the shop is planned. This policy will apply as soon as ordering functionality is available again.
3. Right of Withdrawal (EU Consumer Rights)
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you or a third party named by you (other than the carrier) has received the goods.
4. How to Exercise Your Right of Withdrawal
To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g. by email):
You may use any form of written declaration. Sending your notice before the deadline is sufficient.
5. Consequences of Withdrawal / Refund
If you withdraw from this contract, we will reimburse you:
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The purchase price
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The standard shipping costs (if any)
within 14 days from the day we receive your withdrawal notice.
We may withhold the refund until:
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We have received the goods back, or
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You have provided proof that you have returned the goods
Refunds will be made using the same payment method used for the original transaction, unless expressly agreed otherwise.
No fees will be charged for the refund.
If you chose a delivery method more expensive than the standard delivery offered by us, the additional costs will not be refunded.
6. Return of Goods
You must send back or hand over the goods:
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Without undue delay
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And in any event no later than 14 days from the day on which you informed us of your withdrawal
The deadline is met if you send back the goods before the 14-day period has expired.
Return shipping:
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The customer bears the direct cost of returning the goods
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Returns must be sent to the address provided by ESGE AG after your withdrawal notice
7. Condition of Returned Goods
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
8. Exclusions from the Right of Withdrawal
The right of withdrawal does not apply to:
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Goods made to the consumer’s specifications or clearly personalized
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Sealed goods which are not suitable for return due to health protection or hygiene reasons, if they were unsealed after delivery
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Digital content once the performance has begun with the consumer’s prior consent
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Services which have been fully performed
9. Returns & Repairs – Important Limitation
Returns, warranty claims and repairs are handled exclusively for products purchased directly via bamix.com.
If you purchased your product from a local bamix® distributor or partner, please contact the respective local service center.
Partner overview:
https://bamix.com/pages/bamix®-worldwide
10. Damaged, Defective or Wrong Items
If you receive:
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A damaged product
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A defective product
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Or a wrong item
Please contact us immediately at:
We will examine the case and provide an appropriate solution (replacement, refund or other remedy in accordance with applicable law).
11. Contact
For any questions regarding returns or refunds, please contact:
